Our Policies

Below you will find useful information about our company policies, including our privacy policy, return policy, and frequently asked questions.

Our web server does not collect information regarding the domain or e-mail address. We do not collect information on consumers who browse our web site, and we do not set cookies.

If you supply us with your postal address and/or e-mail address on-line, you will only receive the information for which you provided us your address. If you supply us with your telephone number on-line, you will only receive telephone contact from us with questions or information regarding orders placed on-line.

We do not partner with or have special relationships with any ad server companies. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Return Policy

All Custom Embroidery orders are final.

We ask that you choose your garments carefully, especially size. Once they are customized, we cannot take them back. Cloth Tattoo/ The Patchworks cannot issue refunds on any special or personalized orders.

Special Note: If you are ordering any custom clothing or apparel and require a refund because of size or a manufacturer's defect, you may do so within 30 days. If a credit card was used for payment, the same credit card will be credited-less the shipping charges or if payment was made by cashier's check or money order we will refund by company check-less shipping charges. The consumer is responsible for all shipping charges on any returned items.

If you need to exchange an already embroidered item because of size or a manufacturer's defect you may do so within 30 days. The originally purchased item will need to be sent back to us. Once received, we will ship out the requested new item. Items returned because of manufacturer's defect will be replaced at no additional charge. The shipping for items that are exchanged for any other reason will be charged to the consumer.